Helping The Difficult Library Patron
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Helping the Difficult Library Patron
Author | : Kwasi Sarkodie-Mensah |
Publisher | : Psychology Press |
Total Pages | : 326 |
Release | : 2002 |
Genre | : Business & Economics |
ISBN | : 9780789017314 |
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A problem patron is not one with difficult requests or obscure interests, but one who displays behavior that is deemed destructive, criminal, bothersome, offensive, or otherwise inappropriate. Librarians look at the nature of the problem in academic and public libraries, the impact of such technologies as the Internet and cell phones, and solutions from other professions as well as from the experience of librarians.