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Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first bo
Now a Major Motion Picture Directed by American Sniper Writer Jason Hall and Starring Miles Teller No journalist has reckoned with the psychology of war as inti
The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that softw
In the health and community service industries, projects are increasingly used for the development of new services, and to achieve change in existing services,
Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you de