Good Services

Good Services
Author: Louise Downe
Publisher: BIS Publishers
Total Pages: 0
Release: 2020-03-03
Genre: Business & Economics
ISBN: 9789063695439


Download Good Services Book in PDF, Epub and Kindle

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.


Good Services
Language: en
Pages: 0
Authors: Louise Downe
Categories: Business & Economics
Type: BOOK - Published: 2020-03-03 - Publisher: BIS Publishers

GET EBOOK

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first bo
Thank You for Your Service
Language: en
Pages: 272
Authors: David Finkel
Categories: History
Type: BOOK - Published: 2013-10-01 - Publisher: Macmillan + ORM

GET EBOOK

Now a Major Motion Picture Directed by American Sniper Writer Jason Hall and Starring Miles Teller No journalist has reckoned with the psychology of war as inti
Site Reliability Engineering
Language: en
Pages: 552
Authors: Niall Richard Murphy
Categories:
Type: BOOK - Published: 2016-03-23 - Publisher: "O'Reilly Media, Inc."

GET EBOOK

The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that softw
Project Management in Health and Community Services
Language: en
Pages: 232
Authors: Judith Dwyer
Categories: Medical
Type: BOOK - Published: 2013-09-13 - Publisher: Routledge

GET EBOOK

In the health and community service industries, projects are increasingly used for the development of new services, and to achieve change in existing services,
Service Design
Language: en
Pages: 216
Authors: Andy Polaine
Categories: Business & Economics
Type: BOOK - Published: 2013-03-13 - Publisher: Rosenfeld Media

GET EBOOK

Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you de