Foundations of Service Level Management

Foundations of Service Level Management
Author: Rick Sturm
Publisher: Sams Publishing
Total Pages: 292
Release: 2000
Genre: Business & Economics
ISBN:


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This text enables IT managers to create a detailed and practical SLM strategy and shows them how to implement it in their organizations.


Foundations of Service Level Management
Language: en
Pages: 292
Authors: Rick Sturm
Categories: Business & Economics
Type: BOOK - Published: 2000 - Publisher: Sams Publishing

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This text enables IT managers to create a detailed and practical SLM strategy and shows them how to implement it in their organizations.
Foundations of IT Service Management Based on ITIL®
Language: it
Pages: 410
Authors: Jan van Bon
Categories: Education
Type: BOOK - Published: 2008-07-15 - Publisher: Van Haren

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Foundations of IT Service Management based on ITIL® V3 Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of
Foundations of IT service management
Language: en
Pages: 233
Authors: itSMF - the IT Service Management Forum
Categories: Business & Economics
Type: BOOK - Published: 2005-09-26 - Publisher: Van Haren Publishing

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This introduction to IT Service Management is intended to serve as: a thorough and convenient introduction to the field of IT Service Management and the core bo
Foundations of ITIL® |
Language: en
Pages: 381
Authors: Jan van Bon
Categories: Education
Type: BOOK - Published: 2007-09-09 - Publisher: Van Haren

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Note: This book is available in several languages: Dutch, English, French, Spanish.Foundations of ITIL and its predecessors have become the industry classic gui
IT Service Management
Language: en
Pages: 217
Authors: Ernest Brewster
Categories: Business & Economics
Type: BOOK - Published: 2010-02-24 - Publisher: BCS, The Chartered Institute

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ITIL(R) is a framework for IT service management and provides best management practice to meet ISO/IEC 20k. This guide introduces ITIL both to Foundation Exam c