Foundations Of It Service Management
Download and Read Foundations Of It Service Management full books in PDF, ePUB, and Kindle. Read online free Foundations Of It Service Management ebook anywhere anytime directly on your device. We cannot guarantee that every ebooks is available!
Foundations of IT Service Management Based on ITIL®
Author | : Jan van Bon |
Publisher | : Van Haren |
Total Pages | : 410 |
Release | : 2008-07-15 |
Genre | : Education |
ISBN | : 9087532288 |
Download Foundations of IT Service Management Based on ITIL® Book in PDF, Epub and Kindle
Foundations of IT Service Management based on ITIL® V3 Foundations of IT Service Management based on ITIL has become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This 2007 version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will find that this title succinctly covers the key aspects of the ITIL V3 upgrade. The new ITIL V3 approach covering the ITIL Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of IT Service Management based on ITIL V3 has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations. This title covers the following: PART 1: THE ITIL SERVICE LIFECYCLE Lifecycle phase: Service strategy Lifecycle phase: Service design Lifecycle phase: Service transition Lifecycle phase: Service operation Lifecycle phase: Continual service improvement PART 2: FUNCTIONS AND PROCESSES Introduction to Functions and Processes Functions and Processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service Improvement and much more!
Foundations of IT Service Management Based on ITIL® Related Books
Pages: 410
Pages: 292
Pages: 382
Pages: 241
Pages: 338