Employees First, Customers Second
Language: en
Pages: 210

Employees First, Customers Second

Authors: Vineet Nayar
Categories: Business & Economics
Type: BOOK - Published: 2010 - Publisher: Harvard Business Press

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Imagine a management philosophy based not upon serving a company's customers, but on serving the company's employees. Vineet Nayar, CEO of HCL Technologies in I
The Social Organization
Language: en
Pages: 268

The Social Organization

Authors: Anthony J. Bradley
Categories: Business & Economics
Type: BOOK - Published: 2011-09-27 - Publisher: Harvard Business Press

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As a leader, it's your job to extract maximum talent, energy, knowledge, and innovation from your customers and employees. But how? In The Social Organization,
Empowered
Language: en
Pages: 272

Empowered

Authors: Josh Bernoff
Categories: Business & Economics
Type: BOOK - Published: 2010-09-14 - Publisher: Harvard Business Press

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It's the new normal. Now all of your employees are Twittering away and friending clients on Facebook. Not to mention customers--who feel obligated to update you
Collective Genius
Language: en
Pages: 272

Collective Genius

Authors: Linda A. Hill
Categories: Business & Economics
Type: BOOK - Published: 2014-05-13 - Publisher: Harvard Business Review Press

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Why can some organizations innovate time and again, while most cannot? You might think the key to innovation is attracting exceptional creative talent. Or makin
RESPECT
Language: en
Pages: 228

RESPECT

Authors: Jack Wiley
Categories: Business & Economics
Type: BOOK - Published: 2011-09-09 - Publisher: John Wiley & Sons

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Is it possible that the way to win in business is to give employees exactly what they want? Yes. As RESPECT reveals, managers and organizations who give their e