Difficult Conversations

Difficult Conversations
Author: Douglas Stone
Publisher: Penguin
Total Pages: 351
Release: 2010-11-02
Genre: Psychology
ISBN: 1101496762


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The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving


Difficult Conversations
Language: en
Pages: 351
Authors: Douglas Stone
Categories: Psychology
Type: BOOK - Published: 2010-11-02 - Publisher: Penguin

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The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conv
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The Dictionary of Difficult Words
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​What is a bumbershoot? Or a moonbow? And what does it mean when someone absquatulates...? Find out all this and more in The Dictionary of Difficult Words. Te
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Language: en
Pages: 153
Authors: Tomas Gonzalez
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Type: BOOK - Published: 2020-08-11 - Publisher: Archipelago

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Grappling with his son's death, the painter David explores his grief through art and writing, etching out the rippled landscape of his loss. Over twenty years a