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The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: · Decipher the underlying structure of every difficult conversation · Start a conversation without defensiveness · Listen for the meaning of what is not said · Stay balanced in the face of attacks and accusations · Move from emotion to productive problem solving
The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conv
A much-needed perspective on how to mother difficult adult children while balancing one’s own needs. Difficult brings to life the conflicts that arise for mot
Provides managers techniques such as intervention and arbitration to maintain a productive working environment despite problem employees, and discusses ways emp
What is a bumbershoot? Or a moonbow? And what does it mean when someone absquatulates...? Find out all this and more in The Dictionary of Difficult Words. Te
Grappling with his son's death, the painter David explores his grief through art and writing, etching out the rippled landscape of his loss. Over twenty years a