Customer Service Training 101
Language: en
Pages: 239
Authors: Renee Evenson
Categories: Business & Economics
Type: BOOK - Published: 2011 - Publisher: AMACOM Div American Mgmt Assn

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Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make o
Customer Service Management Training 101
Language: en
Pages: 225
Authors: Renee Evenson
Categories: Business & Economics
Type: BOOK - Published: 2011 - Publisher: AMACOM Div American Mgmt Assn

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Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step
Powerful Phrases for Effective Customer Service
Language: en
Pages: 306
Authors: Renee Evenson
Categories: Business & Economics
Type: BOOK - Published: 2012 - Publisher: AMACOM Div American Mgmt Assn

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Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant. But experienced business author Renée Evenson ensures you always
The Compassionate Geek
Language: en
Pages: 164
Authors: Don R. Crawley
Categories: Computer industry
Type: BOOK - Published: 2011-05-05 - Publisher: Soundtraining Net

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Note: There is a newer version of this book available. Please look up ISBN 978-0983660736. A real-world, plain-language how-to guide for delivering amazing cust
50 Activities for Achieving Excellent Customer Service
Language: en
Pages: 274
Authors: Darryl S. Doane
Categories: Customer services
Type: BOOK - Published: 2003 - Publisher: Human Resource Development

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Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to im