Customer Service In Tourism And Hospitality
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Customer Service in Tourism and Hospitality
| Author | : Simon Hudson |
| Publisher | : Goodfellow Publishers Ltd |
| Total Pages | : 306 |
| Release | : 2017-09-30 |
| Genre | : Business & Economics |
| ISBN | : 1911396471 |
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A fully revised and updated new edition of this bestselling text. New material covers issues such as the sharing economy, technology (Virtual Reality and use of robots) and use of big data to personalize experiences and encourage loyalty.
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The chapters in this volume provide tools and evidence useful for deep understanding of tourists’ buying, consumption, and being through examinations of consu
