Customer Service In The Information Environment
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Customer Service in the Information Environment
Author | : Guy St. Clair |
Publisher | : Walter de Gruyter |
Total Pages | : 160 |
Release | : 2012-06-21 |
Genre | : Language Arts & Disciplines |
ISBN | : 3110956780 |
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Information is a consumer-driven commodity: the very existence of libraries and information centers is based on the patrons' need for specific information or material.This book outlines the reasons for developing and implementing a formal customer service program and provides specific techniques for establishing such programs in libraries and information centers. Topics covered include the library user as a customer, defining the library's roles, user surveys and survey analysis, and more.
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