Customer Service in Tourism and Hospitality

Customer Service in Tourism and Hospitality
Author: Simon Hudson
Publisher: Goodfellow Publishers Ltd
Total Pages: 306
Release: 2017-09-30
Genre: Business & Economics
ISBN: 1911396471
GET BOOK

Download Customer Service in Tourism and Hospitality Book in PDF, Epub and Kindle

A fully revised and updated new edition of this bestselling text. New material covers issues such as the sharing economy, technology (Virtual Reality and use of robots) and use of big data to personalize experiences and encourage loyalty.


Customer Service in Tourism and Hospitality
Language: en
Pages: 306

Customer Service in Tourism and Hospitality

Authors: Simon Hudson
Categories: Business & Economics
Type: BOOK - Published: 2017-09-30 - Publisher: Goodfellow Publishers Ltd

GET EBOOK

A fully revised and updated new edition of this bestselling text. New material covers issues such as the sharing economy, technology (Virtual Reality and use of
Service Excellence in Tourism and Hospitality
Language: en
Pages: 222

Service Excellence in Tourism and Hospitality

Authors: K. Thirumaran
Categories: Business & Economics
Type: BOOK - Published: 2021-01-20 - Publisher: Springer Nature

GET EBOOK

Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors.
Service Quality Management in Hospitality, Tourism, and Leisure
Language: en
Pages: 359

Service Quality Management in Hospitality, Tourism, and Leisure

Authors: Connie Mok
Categories: Business & Economics
Type: BOOK - Published: 2013-01-11 - Publisher: Routledge

GET EBOOK

Does your staff deliver the highest quality service possible? Customers today expect a very high overall level of service in hospitality, tourism, and leisure.
Handbook of Research on Holistic Optimization Techniques in the Hospitality, Tourism, and Travel Industry
Language: en
Pages: 544

Handbook of Research on Holistic Optimization Techniques in the Hospitality, Tourism, and Travel Industry

Authors: Vasant, Pandian
Categories: Business & Economics
Type: BOOK - Published: 2016-10-31 - Publisher: IGI Global

GET EBOOK

The application of holistic optimization methods in the tourism, travel, and hospitality industry has improved customer service and business strategies within t
Tourism and Hospitality Marketing
Language: en
Pages: 490

Tourism and Hospitality Marketing

Authors: Simon Hudson
Categories: Business & Economics
Type: BOOK - Published: 2009-05-12 - Publisher: SAGE

GET EBOOK

With over 70 global case studies and vignettes, this textbook covers all the key marketing principles applied to tourism and hospitality, showing how these conc