Customer Equity Management

Customer Equity Management
Author: Roland T. Rust
Publisher: Prentice Hall
Total Pages: 552
Release: 2005
Genre: Customer equity
ISBN: 9780131419292


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This book includes a practical framework with applied cases, and award-winning research.


Customer Equity Management
Language: en
Pages: 552
Authors: Roland T. Rust
Categories: Customer equity
Type: BOOK - Published: 2005 - Publisher: Prentice Hall

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This book includes a practical framework with applied cases, and award-winning research.
Customer Equity
Language: en
Pages: 228
Authors: Robert C. Blattberg
Categories: Business & Economics
Type: BOOK - Published: 2001 - Publisher: Harvard Business Press

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What's a customer worth? The company that can answer this question precisely is the company with an edge in the customer-based, technology - and information - i
Handbook of Research on Customer Equity in Marketing
Language: en
Pages: 521
Authors: V. Kumar
Categories: Business & Economics
Type: BOOK - Published: 2015-01-30 - Publisher: Edward Elgar Publishing

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Customer equity has emerged as the most important metric to manage firm performance. This Handbook covers a broad range of strategic and tactical issues related
Capturing Customer Equity
Language: en
Pages: 123
Authors: David Bejou
Categories: Business & Economics
Type: BOOK - Published: 2014-06-11 - Publisher: Routledge

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One of the most important new concepts in marketing is customer equity—here’s the essential information you need to create and manage it! This book presents
Driving Customer Equity
Language: en
Pages: 0
Authors: Roland T Rust
Categories: Business & Economics
Type: BOOK - Published: 2000-06-27 - Publisher: Free Press

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In their efforts to become more customer-focused, companies everywhere find themselves entangled in outmoded systems, metrics, and strategies rooted in their pr