Communication and Management Skills for the Pharmacy Technician

Communication and Management Skills for the Pharmacy Technician
Author: Jody Jacobson Wedret
Publisher: American Pharmacists Association (APhA)
Total Pages: 0
Release: 2009
Genre: Medical
ISBN: 9781582121031
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Pharmacy technicians play an important role in the management and operation of modern pharmacy practices. They need a working knowledge in areas such as customer service, protecting patients' health information, ethics, third-party payers, medication and inventory control, managing workflow, staffing, and team building. Because they regularly interact with colleagues and patients, good communication skills are also essential. Communication and amp; Management Skills for the Pharmacy Technician includes a wealth of practical information on the wide range of communication and management issues that ari