Cases In Call Center Management
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Cases in Call Center Management
Author | : Richard Feinberg |
Publisher | : Purdue University Press |
Total Pages | : 372 |
Release | : 2005 |
Genre | : Business & Economics |
ISBN | : 9781557533425 |
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Written by authorities on the call center industry, this book brings to light the strategic importance of call centers in today's business world. As interactions with customers move away from person-to-person the call center is becoming a vital force for corporate marketing and communication.
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