Building a Successful Customer-service Culture

Building a Successful Customer-service Culture
Author: Maxine Melling
Publisher: Facet Publishing
Total Pages: 232
Release: 2002
Genre: Business & Economics
ISBN:


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Focusing on hybrid library and information services this management guide takes a practical and strategic approach to developing a customer-service culture in both the physical and virtual library environment.


Building a Successful Customer-service Culture
Language: en
Pages: 232
Authors: Maxine Melling
Categories: Business & Economics
Type: BOOK - Published: 2002 - Publisher: Facet Publishing

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Focusing on hybrid library and information services this management guide takes a practical and strategic approach to developing a customer-service culture in b
Building a Service Culture
Language: en
Pages: 160
Authors:
Categories: Business planning
Type: BOOK - Published: 1999-01-01 - Publisher: Gower Publishing Company, Limited

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This text introduces a customer service programme that has been applied, refined and customized in many top businesses. It explains in practical terms how you c
Building a Customer Service Culture
Language: en
Pages: 164
Authors: Bob Hobbi
Categories: Business & Economics
Type: BOOK - Published: 2008-08-01 - Publisher: IAP

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The tenets of excellent customer service are central to any organization that creates or delivers products or services In fact, excellent customer service is a
The Service Culture Handbook
Language: en
Pages: 188
Authors: Jeff Toister
Categories:
Type: BOOK - Published: 2017-03-23 - Publisher:

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Imagine you could develop a customer-focused culture so powerful that your employees always seem to do the right thing. They encourage each other, proactively s
Building a Successful Customer-service Culture
Language: en
Pages: 225
Authors: Maxine Melling
Categories: Language Arts & Disciplines
Type: BOOK - Published: 2002 - Publisher: Facet Publishing

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As libraries move into the 21st century, quality management has become a key focus of the effort to create a service culture that meets - and indeed exceeds - c