Biff
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Biff
Author | : Bill Eddy |
Publisher | : Unhooked Books |
Total Pages | : 158 |
Release | : 2011-05 |
Genre | : Business & Economics |
ISBN | : 1936268353 |
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This little book gives more than 20 examples of BIFF responses--brief, informative, friendly, and firm--for all areas of life, plus additional tips to help readers deal with high-conflict people anywhere. 158 pp.
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