Best Practices In Customer Service
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Customer Service Best Practices
Author | : Ron Zemke |
Publisher | : Human Resource Development |
Total Pages | : 502 |
Release | : 1998 |
Genre | : Customer services |
ISBN | : 9780874254433 |
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In this book, nine librarians from across the country describe their libraries’ best practices in this key area. Their contributions range from all-encompassi