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Automotive Service Management: Principles into Practice, Second Edition, provides coverage across a wide range of topics that are critically important in the fast-paced, complex world of automotive service management. Exploring over 30 different topics, the text's conversational tone and real-life examples help reinforce key points and concepts. Designed for those in training to enter the automotive service industry, this text also provides sufficient depth and breadth of content to be a valuable resource to support continuing development for industry service professionals.
Automotive Service Management: Principles into Practice, Second Edition, provides coverage across a wide range of topics that are critically important in the fa
For courses in automotive principles. Complete guide to managing an automotive repair business, for both the novice and the professional Automotive Service Mana
"Automotive service is a very complex and ever-changing business. The products, the technology, and the needs and desires of the customer base change daily. The
Written by an automotive industry expert and former Toyota business consultant, this book is for automotive repair shop owners and managers who want to grow the
All aspects of shop management and the necessary business and customer service skills needed to make a repair operation successful are captured in this comprehe
