Assessing Service Quality
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Assessing Service Quality
| Author | : Peter Hernon |
| Publisher | : American Library Association |
| Total Pages | : 507 |
| Release | : 2015-05-12 |
| Genre | : Language Arts & Disciplines |
| ISBN | : 0838913105 |
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This extensively revised and updated edition explores even further the ways technology influences both the experiences of library customers and the ways libraries themselves can assess those experiences.
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