An exploratory content analysis of inbound call center performance

An exploratory content analysis of inbound call center performance
Author: Ruthdianne Martina
Publisher:
Total Pages:
Release: 2014
Genre: Curaçao
ISBN:


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An exploratory content analysis of inbound call center performance
Language: nl
Pages:
Authors: Ruthdianne Martina
Categories: Curaçao
Type: BOOK - Published: 2014 - Publisher:

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Performance Analysis and Optimization of Inbound Call Centers
Language: en
Pages: 229
Authors: Raik Stolletz
Categories: Business & Economics
Type: BOOK - Published: 2012-12-06 - Publisher: Springer Science & Business Media

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The material presented in this book is a result of my work in the field of call center management during the period 1999-2002. The focus is on the perfor mance
Call Center Benchmarking
Language: en
Pages: 94
Authors: Jon Anton
Categories: Business & Economics
Type: BOOK - Published: 2000 - Publisher: Purdue University Press

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Executives are starting to recognize the potential of the call centre as a significant revenue generator, perhaps one of the surest investments they can make in
Calling the Customer - An Industry Analysis of Call Center as Business Process Outsourcing Providers
Language: en
Pages: 138
Authors: Maria Kimme
Categories: Business & Economics
Type: BOOK - Published: 2005-02-14 - Publisher: GRIN Verlag

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Master's Thesis from the year 2004 in the subject Business economics - Business Management, Corporate Governance, grade: 1,3, Maastricht University, course: Dip
(Not) Hanging on the Telephone
Language: en
Pages: 52
Authors: Sue Fernie
Categories: Call centers
Type: BOOK - Published: 1998 - Publisher:

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