Achieving Service Excellence
Download and Read Achieving Service Excellence full books in PDF, ePUB, and Kindle. Read online free Achieving Service Excellence ebook anywhere anytime directly on your device. We cannot guarantee that every ebooks is available!
Achieving Service Excellence
Author | : C. M. Chang |
Publisher | : Business Expert Press |
Total Pages | : 152 |
Release | : 2013-11-20 |
Genre | : Business & Economics |
ISBN | : 1606495453 |
Download Achieving Service Excellence Book in PDF, Epub and Kindle
As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two main pathways to achieving sustainable success in services. The first path requires enhancing the strategic differentiation and operational excellence of their service enterprises; the second requires that these executives and their employees develop the knowledge and skills needed to achieve such success. Specifically, this book discusses actionable methodologies needed to generate creative ideas, including deciding on which ones to pursue; on how to justify projects financially; on how to manage the development projects for innovative services; and on how to reach out to customers and offer them superior service support.
Achieving Service Excellence Related Books
Pages: 152
Pages: 0
Pages: 452
Pages: 388
Pages: 222