Achieving Customer Experience Excellence through a Quality Management System
Language: en
Pages: 256
Authors: Alka Jarvis
Categories: Business & Economics
Type: BOOK - Published: 2016-07-04 - Publisher: Quality Press

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A case for seeing customer experience, CX, and associated transformations as the next natural evolution of the quality management system (QMS) already in place
Achieving Customer Experience Excellence through a Quality Management System
Language: en
Pages: 245
Authors: Alka Jarvis
Categories: Business & Economics
Type: BOOK - Published: 2016-07-08 - Publisher: Quality Press

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We are in what many call “The Age of the Customer.” Customers are empowered more than ever before and demand a high level of customer attention and service. T
Achieving Customer Experience Excellence through a Quality Management System
Language: en
Pages: 228
Authors: Alka Jarvis
Categories: Business & Economics
Type: BOOK - Published: 2016-07-04 - Publisher: Quality Press

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For the past decade, process validation issues ranked within the top six of Food and Drug Administration (FDA) form 483 observation findings issued each year. T
Organizational excellence through total quality management [electronic resource]
Language: en
Pages: 22
Authors: H. Lal
Categories: Total quality management
Type: BOOK - Published: 2008 - Publisher: New Age International

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About the Book: Quality is key to the competitive advantage in today's business environment. In this book, the term Quality has been interpreted in its broader
Unleashing Excellence
Language: en
Pages: 261
Authors: Dennis Snow
Categories: Business & Economics
Type: BOOK - Published: 2009-11-16 - Publisher: John Wiley & Sons

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A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is t