50 Activities for Achieving Excellent Customer Service

50 Activities for Achieving Excellent Customer Service
Author: Darryl S. Doane
Publisher: Human Resource Development
Total Pages: 274
Release: 2003
Genre: Customer services
ISBN: 9780874257373


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Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to improve customer service, develop your own organization's bank of customer service learning situations.


50 Activities for Achieving Excellent Customer Service
Language: en
Pages: 274
Authors: Darryl S. Doane
Categories: Customer services
Type: BOOK - Published: 2003 - Publisher: Human Resource Development

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Increase the creativity and skill level of customer service representatives, demonstrate what excellent customer service is, provide insights and practice to im
The Customer Service Activity Book
Language: en
Pages: 304
Authors: Darryl S. Doane
Categories: Business & Economics
Type: BOOK - Published: 2005-05 - Publisher: AMACOM/American Management Association

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"From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find The Customer S
50 Activities for Achieving Change
Language: en
Pages: 415
Authors: Barry Fletcher
Categories: Business & Economics
Type: BOOK - Published: 1992 - Publisher: Human Resource Development

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A complete selection of training activities for teaching others the process of accepting change, demonstrating the need for change, reducing conflict, improving
The Big Book of Customer Service Training Games
Language: en
Pages: 226
Authors: Peggy Carlaw
Categories: Business & Economics
Type: BOOK - Published: 1998-09-22 - Publisher: McGraw Hill Professional

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Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to te
The Princess Principle
Language: en
Pages: 196
Authors: Jana L. High
Categories: Family & Relationships
Type: BOOK - Published: 2003 - Publisher: Rawdon & Watson Publishing Company

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This is the first in a series focusing on women who want to develop their personal and professional lives. Written by everyday heroines, each chapter contains a