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Peter Venison's best-selling book 100 Tips for Hoteliers offered advice on how to manage. In this follow-up publication, Venison looks at the hotel business from the guest's point of view and suggests that his is the only way to analyse success or failure in the hospitality industry. He explains that guest satisfaction is not the opposite of guest dissatisfaction: it is so much more. Venison draws on his extensive world travel to over 100 countries, to cite myriad examples of how not to please your guests. Every hotel manager, hotel student, and hospitality lecturer, could benefit from reading this little book, and every hotel guest could benefit from them having done so.
Peter Venison's best-selling book 100 Tips for Hoteliers offered advice on how to manage. In this follow-up publication, Venison looks at the hotel business fro
In 750 Ways to Annoy People, Shaffer Fox quickly builds a progression of mayhem while describing behavior that is eccentric, neurotic, tacky, rude, politically
Everyone likes to have peace of mind in their life. They will be happy to forget their troubles, problems and worries, and enjoy a few moments of inner calmness
100 Ways To Screw Up Your Life? Yes! Believe it or not, I did any of those 100. In fact, we all did many of them, only not for enough time to really screw thing
"This book is like a good song; it will reach so many people right where they live." ----Tanya Tucker How do you beat the blues? We all have moments in life whe